![]() ![]() Have you also, checked the source file's name, some examples of bad source file names are: Hi, am sorry to hear you are having this issue as well, as mentioned in my previous response this is generally an indication of poor file name management. We are always happy to help our merchants out! This error can also occur if you are trying to upload a GIF image to your collections, is this the case?įeel free to reach back out here with any further clarification or if the above issue is still happening after the above steps have been taken. If you see any of these, you will need to shorten it to something simple (image1.png is always a good fallback for example) and try again. long, complicated names (excess characters).Too_manycharacters-can_17-be-RED-toomuch4589.jpegĭon't use actual spaces use_for spaces.jpeg Check the source file's name, some examples of bad source file names are: ![]() This is generally an indication of poor file name management. If so, I do have an idea of what could be causing this: Hi you for your message, sorry to hear you are having this image uploading issue.Ĭan I confirm that this error is appearing when you try to upload images in your Shopify admin under Products>Collections and does the error look like this?
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